Terms of Service — RealSaathi

RealSaathi is a social communication platform that may provide features such as: User profiles, Audio calls, Video calls, Chat, Stories, Online status, Wallet or coin-based interactions, Creator or host participation, Notifications, Other social communication features. Features may be added, changed, limited, or removed from time to time.

You may use RealSaathi only if you meet the minimum age and legal requirements applicable in your country or region. By using RealSaathi, you confirm that:

• You are legally eligible to use the service.
• Information you provide is accurate.
• You are not prohibited by law from using the platform.
• You will comply with these Terms and applicable policies.

To use certain features, you may need to create an account. You agree to:

• Provide accurate information.
• Keep your information updated.
• Maintain the security of your account.
• Keep OTPs, passwords, and login credentials confidential.
• Notify us if you suspect unauthorized access.

You are responsible for activity carried out through your account unless otherwise required by applicable law.

Users may create profiles using information such as name, avatar, language, interests, or other supported profile details. You must not:

• Impersonate another person.
• Use stolen or unauthorized images.
• Create deceptive accounts.
• Misrepresent your identity for fraud.
• Pretend to represent RealSaathi or Incoteam Technology Pvt Ltd without authorization.

We may review, restrict, or remove accounts that violate these rules.

RealSaathi may provide one-to-one audio and video communication. Users must use these features responsibly. You must not use calls for: Harassment, Threats, Fraud, Blackmail, Sexual exploitation, Illegal activity, Hate speech, Financial scams, Any conduct that violates our Community Standards.

Call availability and quality may depend on internet connection, device capability, third-party services, and platform availability.

RealSaathi may allow users to communicate through chat or related messaging features. You must not send: Spam, Threats, Fraudulent links, Malware, Abusive messages, Illegal content, Unwanted promotional messages, Content that violates another person's rights.

We may restrict communication features where misuse is detected.

Users may be allowed to upload profile images, stories, text, media, or other content. You are responsible for content you upload. You must have the necessary rights or permission to share that content. You must not upload content that is: Illegal, Fraudulent, Threatening, Exploitative, Non-consensual, Infringing, Harmful to minors, In violation of our policies.

You retain ownership of content you create, subject to applicable law. By uploading content to RealSaathi, you grant us a limited, non-exclusive license to host, store, process, display, transmit, and use that content only as reasonably necessary to operate, secure, improve, and provide the platform. This license ends when the content is deleted, subject to lawful retention, backups, and technical limitations.

When enabled, users may purchase coins or other eligible services using supported payment methods. Payments may be processed by third-party payment providers. You are responsible for: Providing accurate payment information; Ensuring you are authorized to use the payment method; Reviewing pricing before completing a purchase. Applicable taxes, gateway charges, or other charges may be included or disclosed where required.

Refund eligibility is governed by our Refund and Cancellation Policy. Digital goods, consumed coins, completed calls, or used services may be non-refundable except where required by law or where a valid technical or payment issue is confirmed. Users should review the applicable refund policy before making a purchase.

RealSaathi may allow eligible users to participate as creators or hosts. Creators may be subject to separate: Verification requirements, Creator Terms, Payout rules, Performance conditions, Safety obligations, Tax requirements.

Creator participation does not guarantee income, calls, traffic, or earnings. Unless separately agreed in writing, creator participation does not automatically create an employer-employee relationship with Incoteam Technology Pvt Ltd.

Eligible creators may receive earnings or incentives based on applicable platform programs. Payments may depend on factors such as: Eligible call duration, Audio/video activity, Rank, Performance, User engagement, Verification status, Fraud checks, Current platform rates.

RealSaathi may review or adjust suspicious, fraudulent, duplicate, or manipulated activity.

Users and creators must not use RealSaathi to facilitate unauthorized payments intended to bypass official platform systems. RealSaathi is not responsible for unauthorized transactions voluntarily completed outside the platform, except where applicable law provides otherwise. Users should report suspicious payment requests.

Users are expected to follow the RealSaathi Safety Guidelines. You should never share: OTPs, Passwords, UPI PINs, Banking passwords, Sensitive identity documents, Other confidential information.

Users should block or report suspicious, abusive, or unsafe accounts.

RealSaathi may provide tools to: Block accounts, Report profiles, Report chats, Report calls, Report suspicious activity, Report creator misconduct.

To protect users and maintain platform quality, we may use human review, automated systems, or both. We may review activity related to: Safety, Fraud, Abuse, Payments, Creator activity, Spam, Policy compliance.

Moderation decisions may consider severity, context, repetition, safety risk, and available evidence.

We may warn, restrict, suspend, or terminate accounts that violate these Terms or platform policies. Reasons may include: Fraud, Harassment, Serious safety violations, Fake identity, Payment abuse, Creator manipulation, Repeated policy violations, Illegal activity, Circumventing restrictions.

Where appropriate, users may contact support regarding an enforcement decision.

Users may request deletion of their account through available in-app options or by contacting the support/privacy email listed on the website. Certain records may be retained where necessary for: Legal obligations, Fraud prevention, Tax requirements, Payment reconciliation, Safety investigations, Dispute resolution. See our Privacy Policy for more information.

RealSaathi, its logos, designs, software, interfaces, graphics, trademarks, and related materials are owned by or licensed to Incoteam Technology Pvt Ltd, except where otherwise stated. You may not copy, reproduce, modify, distribute, reverse engineer, resell, or commercially exploit our intellectual property without authorization, except where law permits.

RealSaathi may rely on third-party services for functions such as: Payments, Cloud hosting, Audio/video communication, Authentication, Notifications, Analytics, Customer support. Third-party services may also have their own terms and privacy policies. We are not responsible for independent third-party services beyond the extent required by law.

We aim to provide a reliable service, but we do not guarantee uninterrupted availability. RealSaathi may be temporarily unavailable because of: Maintenance, Server issues, Network problems, Security updates, Third-party outages, Legal requirements, Technical failures. We may modify, suspend, or discontinue features where necessary.

RealSaathi facilitates social communication but does not guarantee: A specific number of users online; A successful connection with any particular person; Creator availability; A particular conversation outcome; Earnings for creators; A specific relationship or social result.

Users are responsible for deciding how they interact with others.

You are responsible for: Your communications; Your decisions; Your account activity; Content you share; Transactions you voluntarily make; How you interact with other users. Use reasonable judgment and follow our Safety Guidelines.

RealSaathi is provided on an “as available” basis to the extent permitted by applicable law. We do not guarantee that: Every feature will always be available; The service will be error-free; Every user will behave appropriately; All information provided by users will be accurate; Every technical issue can be prevented.

Nothing in these Terms excludes rights that cannot legally be excluded.

To the maximum extent permitted by law, Incoteam Technology Pvt Ltd will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of RealSaathi. This may include losses relating to: User-to-user interactions, Unauthorized off-platform payments, Device or internet issues, Third-party service failures, Lost data, Service interruption.

This limitation does not apply where liability cannot legally be excluded or limited.

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of RealSaathi, violation of these Terms, infringement of another person's rights, or content you upload.

We may update these Terms of Service from time to time. Updates may reflect: New features, Legal requirements, Safety changes, Payment changes, Business operations, Technical updates.

Material changes may be communicated through the app, website, or other appropriate channels. Continued use after updated Terms take effect may constitute acceptance where permitted by law.

These Terms are governed by the applicable laws of India. Any dispute will be handled subject to applicable law and the competent jurisdiction specified by Incoteam Technology Pvt Ltd, where legally permitted.