Protect Your Personal Information
Do not share sensitive personal information with unknown users. Avoid sharing:
Critical Security Rule: RealSaathi will never ask you to share your OTP, password, UPI PIN, or card PIN through a call or chat.
Keep Your Account Secure
Use your own account and keep your login information private. Never engage in:
- do_not_disturb_on Share your OTP with another person
- do_not_disturb_on Allow someone else to operate your account
- do_not_disturb_on Give your password to another user or agent
- do_not_disturb_on Login through suspicious links or unverified portals
- do_not_disturb_on Install unknown applications sent by other users
- do_not_disturb_on Give remote access to your device under any pretext
If you believe someone has accessed your account without permission, contact RealSaathi support immediately.
Be Careful With Payments
RealSaathi may provide an in-app coin or wallet system for eligible premium interactions. Users should make payments only through official payment options provided within the RealSaathi app or website.
If someone asks you to make suspicious payments outside RealSaathi, report the account immediately.
Audio and Video Call Safety
RealSaathi may allow eligible users to communicate through one-to-one audio and video calls.
Respect Privacy
Do not record, screenshot, publish, distribute, or misuse another person's private conversation, images, videos, or personal information without appropriate consent or legal authorization.
Do not attempt to obtain another person's:
Respect the privacy and boundaries of other users at all times.
Report Harassment and Abuse
RealSaathi does not permit harassment or threatening behavior. Report users who engage in:
Users can use available reporting or blocking features to immediately halt unwanted interaction.
No Fraud or Scams
Users and creators must not use RealSaathi to deceive others. Prohibited activities include:
- warning Fake payment requests
- warning Investment scams
- warning Fake job offers
- warning Loan scams
- warning Identity fraud
- warning Deceptive fake profiles
- warning Phishing links
- warning Banking / OTP solicitations
Pretending to represent RealSaathi without authorization or engaging in suspicious fraudulent activity will result in account restriction or immediate termination.
Protect Yourself From Impersonation
Be cautious if someone claims to be:
Official RealSaathi representatives will not ask you for your OTP, password, UPI PIN, or banking password. Report suspicious impersonation attempts without delay.
Safety for Creators
Creators are expected to maintain professional and respectful communication. Creators must not:
Creators may be subject to additional verification, moderation, and Creator Terms.
No Sexual Exploitation or Harmful Content
RealSaathi does not permit content or conduct involving:
Minor Safety
RealSaathi should only be used by users who meet the applicable minimum age requirement. Adults must not attempt to:
- remove_circle Sexually communicate with minors
- remove_circle Request private images from minors
- remove_circle Groom or exploit minors
- remove_circle Arrange inappropriate meetings with minors
- remove_circle Share sexual material with minors
Suspected child exploitation should be reported immediately.
Meeting Someone Offline
If you choose to meet another user outside RealSaathi, take appropriate precautions. Consider:
RealSaathi does not control or supervise meetings that take place outside the platform.
Do Not Share Harmful or Illegal Content
Users must not upload, send, or promote:
Instructions intended to facilitate serious illegal activity are strictly banned and forwarded to law enforcement.
Use Block and Report Features
If another user makes you uncomfortable, you may immediately execute:
Blocking prevents further direct interaction through supported platform features.
Send a confidential report to RealSaathi trust specialists for review.
When reporting an issue, provide accurate information so our moderation team can review the situation effectively.
Emergency Situations
RealSaathi is not an emergency service. If you believe you or another person is in immediate danger, contact local emergency services or appropriate law-enforcement authorities. Do not rely solely on RealSaathi support in an emergency.
Moderation and Enforcement
RealSaathi may review reports and platform activity for safety, fraud prevention, and policy compliance. Depending on circumstances, Incoteam Technology Pvt Ltd may take actions including:
The action taken may depend on the severity and frequency of the violation.
False Reports and Misuse
Do not intentionally submit false or misleading reports against other users. Misuse of reporting tools, harassment through repeated false reports, or attempts to manipulate moderation systems may result in account restrictions.
Platform Safety Is a Shared Responsibility
RealSaathi provides safety tools and moderation systems, but users should also exercise reasonable caution when communicating with people online. Never continue an interaction that makes you feel unsafe, pressured, threatened, or financially exploited.
Contact RealSaathi
For safety concerns, account security issues, reports, or questions about these guidelines, contact RealSaathi through the official support channels provided on our website or application.
Safety Escalation
Our safety and grievance team reviews reported policy breaches as soon as reasonably possible.
“Your safety matters. Communicate responsibly, protect your personal information, and report suspicious or harmful activity.”