Privacy Policy — RealSaathi
schedule Last Updated: September 2026 • Incoteam Technology Pvt Ltd
This Privacy Policy explains how RealSaathi, developed and operated by Incoteam Technology Pvt Ltd, collects, uses, stores, shares, and protects information when you use our mobile application, website, and related services.
By using RealSaathi, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable laws.
Who We Are
RealSaathi is an Indian social communication and companion platform that provides interactive digital features including user profiles, real-time one-to-one audio calls, private video calls, secure chat, ephemeral stories, digital wallet and coin-based gifting, creator participation mechanisms, intelligent push notifications, and modern social networking functions designed for authentic connections.
Information We May Collect
To provide a seamless, secure, and personalized experience, RealSaathi collects specific categories of user data depending on your engagement with the platform:
A. Account Information
- Full Name, Mobile Number, and Country Code (for OTP authentication)
- Email address (where voluntarily provided or verified)
- Profile screen name, Bio descriptions, and Avatar / Profile Photo
- Spoken language preferences, regional dialect selections, and Interests
- Gender identification or Creator eligibility parameters (where applicable)
- Account configuration settings, notification toggles, and privacy controls
B. Verification & Creator Information
Collected strictly where required for compliance, creator onboarding, or payout processing:
- PAN card details (for Indian tax withholding and identity deduplication)
- Bank account numbers, IFSC codes, or UPI Virtual Payment Addresses (VPA)
- Government-authorized identity records (where strictly mandated by law)
- Tax documentation, GST records (if registered), and payout logs
- Fraud prevention indicators, device telemetry, and verification histories
Profile and Social Information
When configuring your social presence, we process data you voluntarily publish or configure within our ecosystem:
Audio and Video Call Information
When utilizing one-to-one audio and video communication features, our infrastructure processes essential technical call signaling and session metadata:
RealSaathi does not claim that all audio and video calls are routinely recorded. If call recording or automated monitoring features are ever implemented for safety or quality assurance, explicit prior notice and affirmative consent mechanisms will be provided in advance where required by applicable law.
Chat Information
Chat messages, attachments, sender/recipient identifiers, transmission timestamps, and delivery/read statuses are processed and securely stored to deliver real-time messaging, preserve conversation history across device logins, detect abusive spam or solicitations, enforce Community Standards, handle user disputes, and fulfill lawful regulatory requirements.
Stories and User Content
Any media uploaded to Stories, avatar reels, bio videos, or public feeds is processed and distributed across our content delivery networks. Users represent and warrant that they possess all legal rights, permissions, and licenses to publish their uploaded content, and that it conforms strictly to our non-infringing, non-explicit community guidelines.
Wallet, Coins, and Transaction Information
Where applicable, we may maintain records for in-app coin packages, promotional bonuses, wallet balances, recharge history, purchase values, internal transaction identifiers, gateway reference numbers, payment approval states, coin expenditure logs, and verified refund claims.
Creator and Payout Information
For enrolled creators, host partners, and agency accounts, we maintain dedicated profiles including onboarding status, active call engagement duration, real-time earned coin conversion metrics, tier rank standings, registered bank account or UPI VPA information, tax-related payout information where applicable, and fraud/compliance screening documentation.
Device and Technical Information
Our systems may log technical device telemetry to help monitor connection integrity, troubleshoot service issues, and protect against malicious client tampering:
App Permissions & Hardware Access
RealSaathi requests hardware and operating system permissions only when directly necessary to execute user-invoked features:
Camera Permission
Required strictly for live two-way video calls, avatar video capture, and photo uploads. Never accessed in the background.
Microphone Permission
Mandatory for two-way audio conversations, voice notes, and video audio tracks. Active only during connected calls.
Photos & Media Storage
Allows selecting photos for your public profile, verification documents, or sharing media attachments within authorized chat sessions.
Push Notifications
Used to ring for incoming voice/video calls, alert for new messages, communicate coin balance receipts, and convey urgent safety notices.
Call-Related Phone State
Utilized solely to pause or mute in-app WebRTC calls when a native cellular phone call arrives on your handset, preventing audio conflicts.
How We Use Your Information
Your information is processed under legal grounds of contractual necessity, user consent, and legitimate interests for the following specific purposes:
Safety and Moderation
RealSaathi may use automated safety tools and human review of reported or flagged activity to detect and respond to harassment, non-consensual nudity, extortion, fake profile impersonation, payment scams, commercial solicitation, and creator misconduct. Flagged violations may result in profile restrictions, suspension, or reporting to law enforcement authorities where appropriate.
How We Share Information & Data Sale Policy
Data Sale Policy
RealSaathi does not sell personal data as a standalone product. Information may still be shared with service providers needed to operate the platform, as described in this Policy.
Data is disclosed strictly to authorized third-party service providers bound by rigorous non-disclosure agreements:
Payment Aggregators & Gateways
Fiat transactions may be processed by third-party payment providers. Their handling of financial data is governed by their applicable terms, privacy policies, and laws.
Communication Service Providers
We may use third-party real-time communication (RTC) providers to route media streams and support audio/video connectivity. Their processing is governed by their applicable terms and privacy policies.
Legal Disclosures & Law Enforcement
We may disclose account records and activity logs upon receipt of verified legal processes, court subpoenas, or statutory government directives, or to prevent imminent physical harm or catastrophic fraud.
Data Retention Policies
Personal information is retained only as long as necessary to provide platform features, resolve billing disputes, protect legitimate interests, prevent repeat bad-actor registration, and satisfy statutory tax obligations.
Account Deletion & Data Erasure
Users may terminate their account and request deletion through available in-app account controls, where available, or by submitting a written request to privacy@realsaathi.in.
Your Choices and Legal Rights
Subject to applicable local regulations such as the Digital Personal Data Protection (DPDP) Act:
Children's Privacy & Age Restrictions
RealSaathi is intended for individuals who are 18 years or older in India. Where available, age checks and account controls may be used to restrict underage access.
Technical & Organizational Security
We maintain defense-in-depth security safeguards to preserve the confidentiality, availability, and integrity of customer data:
We use encryption in transit and appropriate access controls for stored information. Exact protocols and safeguards may vary by feature, provider, and technical implementation.
Internal access to user data is restricted through role-based authorization and other security controls appropriate to the service.
We may use logging, rate limiting, access controls, and other security safeguards appropriate to the service.
Cross-Border Data Flows
While our core infrastructure is hosted in Indian data centers, certain global RTC relays or cloud backups may process data across international borders under standard contractual clauses.
Third-Party External Links
Our service may contain external links to payment providers or third-party web services. We do not exercise editorial control over their practices and disclaim responsibility for their policies.
Marketing & Notifications
We may send promotional coin offers or feature updates. Users can opt out of promotional SMS or push communications at any time while retaining transactional receipts.
Anti-Fraud & Bot Defense
We may use automated checks and manual review to detect suspected bot activity, multiple-account abuse, fake recharge attempts, caller spoofing, and credential attacks.
Modifications to this Policy
We reserve the right to revise this Privacy Policy periodically to reflect technological, operational, or legal amendments. Material changes will be accompanied by a prominent in-app notification and an updated "Last Updated" timestamp at the top of this document. Continued usage constitutes acceptance.
Contact Us & Grievance Redressal
In accordance with the Indian Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, inquiries, data rights requests, or formal grievances can be addressed directly to our designated team:
Direct Inquiries
Response times may vary by request type and verification needs; critical requests are prioritized.
Email Privacy Office Contact Support Desk