verified_user Host & Creator Policy • September 2026

Creator Terms – RealSaathi

Last Updated: September 2026. Important terms and operational guidelines governing creators, talent partners, and hosts on the RealSaathi platform.

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These Creator Terms apply to all creators, hosts, talent partners, and similar participants who use the RealSaathi platform to interact with users through supported features.

RealSaathi is developed and operated by Incoteam Technology Pvt Ltd.

By registering, applying, or continuing to use RealSaathi as a creator, you agree to these Creator Terms, our Community Standards, Safety Guidelines, Privacy Policy, Terms & Conditions, and applicable laws.

format_list_numbered Overview: 22 Mandatory Creator Sections
Platform Compliance Active
Section 01 badge

1. Creator Eligibility

Creators must:

  • check_circle Meet the minimum age requirement applicable under law and platform policy.
  • check_circle Provide accurate and complete registration information.
  • check_circle Complete any required identity, profile, payment, or verification process.
  • check_circle Use only their own account and identity.
  • check_circle Keep their login details, OTPs, and account credentials secure.

RealSaathi may request additional verification where required for fraud prevention, account security, payouts, or regulatory compliance.

Section 02 account_circle

2. Creator Profile

Creators are responsible for maintaining accurate profile information. Creators must not:

  • cancel Impersonate another person.
  • cancel Use misleading or fake identity information.
  • cancel Upload stolen or unauthorized images.
  • cancel Misrepresent their age, identity, location, or profile details.
  • cancel Create multiple accounts to manipulate activity or earnings.

RealSaathi may review, restrict, reject, or remove profiles that violate platform policies.

Section 03 video_chat

3. Creator Activities

Creators may interact with users through supported RealSaathi features, which may include:

call Audio calls
videocam Video calls
chat Chat
auto_stories Stories
contact_page Profile interactions
hub Other communication features

Availability of features may vary based on account eligibility, app version, location, moderation status, or platform policy.

Section 04 diversity_3

4. Professional and Respectful Conduct

Creators must communicate respectfully with users. The following behavior is strictly prohibited:

Harassment Abusive language Threats Bullying Hate speech Blackmail Extortion Fraud Scams Coercion Illegal activity Discriminatory behavior Deliberate emotional manipulation for money Policy or Legal Violations

Creators must not pressure users into conversations, payments, purchases, or activity.

Section 05 money_off

5. No Off-Platform Payments

Creators must not ask users to make unauthorized payments outside RealSaathi for services or interactions provided through the platform.

Creators must not request:

  • close Direct UPI payments
  • close Bank transfers
  • close Wallet transfers
  • close Gift cards
  • close Cryptocurrency
  • close Cash payments

Any authorized payment or payout method will be communicated solely through official RealSaathi channels.

Section 06 toll

6. Coins and Platform Transactions

RealSaathi may use a coin-based or similar virtual transaction system for eligible user interactions. Coins, virtual credits, rewards, or similar platform units:

  • diamond May have specific usage rules.
  • diamond May not represent cash unless expressly stated.
  • diamond May be subject to expiry, limits, adjustments, or promotional conditions.
  • diamond May be changed or updated according to platform policies.

Creators are not permitted to manipulate coin usage, transaction activity, call duration, or user behavior to generate artificial earnings.

Section 07 payments

7. Creator Earnings

Eligible creators may receive earnings, incentives, or rewards based on applicable creator programs. Creator earnings may depend on:

Eligible call duration Audio/video activity Creator rank Performance level User engagement Campaign metrics Fraud checks Current payout rates

Earnings displayed in the creator dashboard may be indicative or before verification and applicable deductions. Platform fees, payment-gateway charges, taxes, reversals, refunds, fraud adjustments, or other lawful deductions may affect the final payable amount.

RealSaathi does not guarantee any minimum income, fixed earning, or guaranteed number of calls. Rates and incentive structures may change from time to time.

Section 08 account_balance

8. Payouts

Creators may be required to provide valid payout information such as:

  • Verified bank account or UPI ID (available payout methods)
  • PAN or other required tax information
  • Identity documents & legally required details

RealSaathi does not publicly guarantee one fixed commission percentage. The applicable creator payout rate, platform fee, payment-gateway charges, and other deductions may differ by creator program or transaction. The applicable earning structure will be communicated through the creator dashboard, app, SMS, or other official communication and may change with notice.

A creator may request a withdrawal when their cleared balance reaches the minimum threshold of ₹100. Withdrawals are paid to the creator’s verified bank account or UPI ID and are normally processed within 24–48 hours after the request is accepted, subject to payment-provider timelines, verification, fraud reviews, applicable tax deductions, and platform adjustments. Incorrect or mismatched payout information may cause delays or failed transfers.

Section 09 receipt_long

9. Taxes

Creators are responsible for complying with applicable tax laws related to their earnings. Before the first withdrawal, RealSaathi may require PAN/KYC and other legally required details. Where required by law, Incoteam Technology Pvt Ltd may:

  • subdirectory_arrow_right Deduct applicable taxes at source (TDS).
  • subdirectory_arrow_right Request PAN or other tax information for verification.
  • subdirectory_arrow_right Issue required tax documents and certificates.
  • subdirectory_arrow_right Maintain transaction and payout records for audit compliance.

Where the law requires it, RealSaathi may calculate, deduct, deposit, and report TDS or other statutory deductions and may provide applicable statements or certificates. Creators remain responsible for reporting their income and meeting their personal tax obligations. No fixed tax rate is promised in these Terms.

Section 10 policy

10. Fraud and Manipulation

Creators must not attempt to manipulate the platform. Prohibited activities include:

• Fake calls • Self-calling • Fake accounts • Artificial call duration • Multiple devices abuse • Exploiting bugs • Ranking manipulation • Unauthorized automation

RealSaathi may withhold, adjust, reverse, or cancel earnings associated with fraudulent or suspicious activity where permitted by law and platform policy.

Section 11 shield

11. Content Rules

Creators must only upload or share content they have the right to use. Creators must not upload, transmit, or promote content involving:

Sexual exploitation, non-consensual intimate content, child sexual abuse material, illegal pornography, extreme violence, threats, fraudulent offers, hate content, copyright infringement, illegal goods or services, or personal information of another person without permission.

warning Serious violations may result in immediate suspension, termination, and reporting to legal authorities.

Section 12 lock

12. Privacy

Creators must respect user privacy. Creators must not:

  • block Record calls without required consent.
  • block Publish private conversations without authorization.
  • block Share user phone numbers or personal details.
  • block Sell or distribute user data.
  • block Use personal data for unauthorized marketing.

Never attempt to obtain passwords, OTPs, banking information, or sensitive credentials.

Section 13 phonelink_ring

13. Communication Outside RealSaathi

Creators should use caution before sharing personal contact information.

RealSaathi may restrict off-platform solicitation intended to bypass platform safety, payment, or moderation systems.

Creators remain strictly responsible for their conduct when communicating with users outside the platform.

Section 14 security

14. Safety

Creators must immediately report serious safety issues through available RealSaathi reporting or support channels. Creators should never:

  • ✕ Share passwords or OTPs
  • ✕ Share UPI PINs
  • ✕ Provide banking info
  • ✕ Allow account sharing
  • ✕ Install untrusted apps
  • ✕ Suspicious finance deals

Never participate in suspicious financial activity or compromise account integrity.

Section 15 rule

15. Moderation

RealSaathi may use automated systems and human moderation to detect policy violations, fraud, abuse, or harmful activity. Depending on the situation, RealSaathi may:

Issue a warning Remove content Restrict features Temporary suspension Permanent termination Hold transactions Request verification

Actions depend on severity, repeat violations, safety risks, and available evidence.

Section 16 person_off

16. Suspension and Termination

A creator account may be restricted, suspended, or terminated for violations including:

  • • Fraud or fake identity misrepresentation
  • • Harassment or deliberate abuse
  • • Payment manipulation or off-platform steering
  • • Repeated community violations
  • • Illegal activity or severe safety violations
  • • Circumvention of previous restrictions

Where appropriate and permitted, RealSaathi may provide information about the reason for enforcement. During a temporary suspension, withdrawals may be paused while the account is reviewed. A creator may submit an appeal or clarification within 15 days of the enforcement notice. If an account is permanently terminated for fraud, fake activity, chargebacks, payment abuse, or other serious violations, related or disputed earnings may be withheld, reversed, or adjusted. Genuine cleared earnings may be released to a verified bank account or UPI ID after review, unless release is restricted by law, a payment dispute, or an ongoing investigation.

Section 17 key

17. Creator Account Security

Creators are responsible for maintaining the security of their account. If suspicious access is detected, creators should immediately contact RealSaathi support.

RealSaathi will NEVER ask creators to share:

OTPs Passwords UPI PINs Card PINs Net Banking Passwords

Protect your security tokens at all times.

Section 18 copyright

18. Intellectual Property

Creators retain rights to original content they own, subject to any licenses granted under RealSaathi's Terms & Conditions.

Creators must not use RealSaathi branding, logos, graphics, or intellectual property in a misleading or unauthorized manner.

All brand marks are protected property of Incoteam Technology Pvt Ltd.

Section 19 cloud_sync

19. Platform Availability

RealSaathi does not guarantee uninterrupted availability of every feature. Features may be temporarily unavailable due to:

  • Scheduled or emergency maintenance
  • Technical issues and security updates
  • Network conditions & carrier disruptions
  • Third-party service disruptions
  • Legal or regulatory requirements

We strive for optimal uptime while ensuring platform stability and safety.

Section 20 update

20. Changes to Creator Terms

RealSaathi may update these Creator Terms to reflect new features, safety requirements, legal changes, payout revisions, or operational needs.

Updated terms will be published through the website, app, or other appropriate communication channels.

Continued use of the creator account after updated terms become effective may constitute acceptance where permitted by law.

Section 21 handshake

21. Independent Participation

Unless separately agreed in writing, participation as a creator on RealSaathi does not automatically create an employer-employee relationship with Incoteam Technology Pvt Ltd.

Creators participate under the applicable platform terms and creator program conditions.

Section 22 contact_support

22. Contact Us

For questions related to creator accounts, payouts, verification, safety, or these Creator Terms, contact RealSaathi through the official support details available on the website or app.

Platform: RealSaathi

Company: Incoteam Technology Pvt Ltd

Grievance Officer: Sakshi

Grievance Email: grievance@realsaathi.in

Country: India

Support inquiries accepted through official channels Open Helpdesk arrow_forward