Contact Support — RealSaathi
Need help? We’re here to support you.
RealSaathi is developed and operated by Incoteam Technology Pvt Ltd. If you are facing an issue with your account, payment, recharge, calls, creator profile, safety, or any other RealSaathi service, you can contact our support team using the options below.
How Can We Help?
Select an issue domain below to review common procedures or fast-track your ticket.
Account & Login Support
Contact us if you are facing issues related to:
- OTP not received
- Login problems
- Account access
- Profile update
- Account verification
- Account suspension
- Account deletion
Payment & Recharge Support
Contact us for issues such as:
- Payment completed but coins not received
- Recharge failed
- Duplicate payment
- Transaction pending
- Incorrect coin balance
- Refund request
- Payment gateway issue
Audio & Video Call Support
Contact support if you experience:
- Call not connecting
- Audio problem
- Video problem
- Call disconnected unexpectedly
- Incorrect call duration
- Incorrect coin deduction
- Calling feature not working
Chat & Story Support
You can contact us for:
- Messages not sending
- Chat not opening
- Story upload problems
- Media upload issues
- Profile content issues
Creator Support
Creators can contact us regarding:
- Creator account verification & profile approval
- Call activity & Earnings
- Rank & Payout status
- Bank or UPI details
- Creator account restrictions & policy questions
Safety & Abuse Reports
If another user or creator is:
- Harassing or Threatening you
- Attempting fraud or Asking for OTP/banking info
- Blackmailing or Impersonating someone
- Sharing inappropriate or illegal content
Directive: Please use the Report and Block features available in RealSaathi and contact our support team if further assistance is required.
Submit a Support Request
Our customer experience engineers will review and respond promptly.
Before Submitting a Request
For faster support, please provide:
- arrow_right Your registered mobile number
- arrow_right Relevant transaction ID
- arrow_right Date and approximate time of the issue
- arrow_right Screenshot, if applicable
- arrow_right Clear description of what happened
Response Time & Resolution
Our support team will review your request and respond as soon as reasonably possible.
Some issues involving payments, fraud reviews, creator payouts, or account investigations may require additional verification and may take longer to resolve.
Account Deletion
If you want to permanently delete your RealSaathi account, please use the account deletion option available in the application, where available, or contact us by email to request deletion.
To request deletion by email, write to privacy@realsaathi.in with your registered mobile number or email. We may verify account ownership before processing the request.
Account deletion may be subject to limited lawful retention for transaction records, fraud prevention, safety investigations, and other legal requirements.
Official Support Channels & Directory
Direct communication addresses for expedited regulatory and corporate correspondence.
Privacy Queries
privacy@realsaathi.in
Grievance Officer
Sakshi
grievance@realsaathi.in
Legal Queries
legal@realsaathi.in
Creator Support
creators@realsaathi.in
Business Queries
business@realsaathi.in
RealSaathi Official Support Safety Notice
RealSaathi support representatives will never ask for your OTP, password, UPI PIN, debit/credit card PIN, CVV, or internet banking password. If anyone contacts you pretending to represent RealSaathi and asks for such information, do not share it and report the incident immediately.
“Connect safely. Communicate respectfully. We’re here when you need help.”